Refund policy

Last Updated: January 17, 2025

At Vesta, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns and refunds are accepted when you purchase from our website.

By placing an order with Vesta, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return if the following conditions are met:

  • The item is unused, unworn, unwashed, and in its original condition

  • All original tags, labels, and packaging are intact

  • The return request is submitted within 7 days of receiving your order

  • The item was not purchased during a final sale, clearance, or promotion (unless defective)

For hygiene and quality reasons, we reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Worn, washed, or damaged items

  • Items returned without original packaging or tags

  • Items damaged due to misuse or improper care

  • Promotional or discounted items marked as final sale

3. Defective or Incorrect Items

If you receive an item that is:

  • Defective

  • Damaged upon arrival

  • Incorrect (wrong size or wrong item sent)

Please contact us within 48 hours of delivery with clear photos of the issue. Once verified, we will arrange a replacement or refund at no additional cost to you.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method.

  • Refund processing time may take 7–14 business days, depending on your payment provider.

  • Shipping fees (if applicable) are non-refundable, unless the return is due to our error.

5. Exchange Policy

We currently do not offer direct exchanges.
If you wish to change an item, please return the original product (subject to approval) and place a new order.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as Vesta is not responsible for lost return shipments.

7. Order Cancellations

  • Orders can only be canceled before they are shipped.

  • Once an order has been shipped, it must follow the return process outlined above.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Vesta
Customer Support